Return & Refund Policy
At Resham Sarees, customer satisfaction is our priority. We strive to deliver premium-quality sarees that meet your expectations. Please read our Return & Refund Policy carefully before making a purchase.
Returns
- Returns are accepted within 7 days of receiving your order.
- The product must be unused, unwashed, unworn, and in its original condition with all tags, packaging, and accessories intact.
- Products showing signs of use, damage, alteration, or missing tags are not eligible for return.
- An unboxing video is recommended and may be required for claims related to damaged or incorrect products.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized sarees.
- Sarees purchased during clearance or special sale events (unless received damaged or incorrect).
- Products damaged due to improper handling after delivery.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order Number
- Clear photos of the product and packaging
- A brief description of the issue
Our team will review your request and provide a suitable resolution.
Refund Policy
- Once the returned product is received and inspected, you will be notified about the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
- Exchanges are available only for damaged, defective, or incorrectly delivered products.
- Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
Cancellation Policy
- Orders can be cancelled before they are dispatched.
- Once an order has been shipped, it cannot be cancelled. You may request a return if the product meets our return eligibility criteria.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, the return shipping cost will be borne by Resham Sarees.
- For all other eligible returns, the customer may be responsible for the return shipping charges.
11. Contact Us
For any return, refund, or exchange-related queries, please contact our customer support team:
- Email: info@reshamsarees.com
- Phone: +91 98603 37442
- Address: C-802, wakad centre A and C building wakad pune 411057